NuGo
Delete Your Account & Data
You can delete your NuGo account and associated data at any time. This page explains how, and exactly what happens to your data.
Option 1: Delete your account in the app (recommended)
- Open the NuGo app and log in.
- Go to Settings.
- Scroll to the data management section and choose Delete All Data / Delete Account.
- Confirm the deletion when prompted.
Option 2: Request deletion by email
If you can no longer access the app, email us at privacy@nugoapp.com from the email address linked to your NuGo account, with the subject line "Account Deletion Request". We will verify your identity and complete the deletion within 30 days.
What gets deleted
- Your account and login credentials (including social sign-in links)
- Your profile and child profile information (including the Child Passport)
- Documents stored in the Lock Box, and any active share links
- Check-ins, support moments, patterns data, and generated reports stored on our servers
- Push notification registrations
What is kept, and for how long
- Data on your device: Information stored locally on your phone (such as preferences and offline data) is removed when you delete the app, or via "Delete All Data" in Settings.
- Backups: Residual copies in encrypted backups are purged automatically within 30 days.
- Legal records: We may retain minimal records where required by law (for example, records of a data deletion request itself).
Subscriptions: Deleting your NuGo account does not automatically cancel an active subscription. Please also cancel your subscription in your App Store or Google Play settings to avoid future charges.
Questions?
Contact us at privacy@nugoapp.com — we're happy to help.